Terms of Service

1. Who you are contracting with

These Terms form an agreement between you and the company operating the Prisma platform, identified in this section and in the footer of every page of this site.

The platform is operated by SOCIOS A.I USA LLC, with its registered office at 7550 Futures Drive, Suite 204, Orlando, FL 32819, United States. Wherever these Terms say "we", "our" or "Sócios AI", they refer to that legal entity.

For contractual matters, write to socio@sociosai.com.

The official support channels are also listed on the contact page of this site.

2. Acceptance of these terms

By creating an account, accessing the platform or subscribing to any plan, you confirm that you have read, understood and fully accept these Terms of Service, the Privacy Policy, the Refund Policy and the Acceptable Use Policy, which form part of this agreement.

If you accept these Terms on behalf of a company, you represent that you have authority to bind it. In that case, "you" means that company.

If you do not agree with any part of these Terms, do not use the platform.

3. Eligibility and your account

The platform is intended for people aged 18 or over and for duly incorporated legal entities. Accounts created by minors will be closed.

You are responsible for keeping your credentials confidential and for all activity carried out under your account. We recommend enabling two-factor authentication in the security settings.

• Provide accurate registration data and keep it up to date.
• Do not share a single login between different people. Create users inside your workspace instead.
• Report any unauthorised use of your account immediately to socio@sociosai.com.

4. What the platform does

Prisma is software as a service (SaaS) for planning, creating, scheduling, publishing and tracking social media content, with artificial intelligence features, a media library, RSS automations, team management and reporting.

Publishing happens through each platform's official APIs. Rate limits, approvals, supported formats and availability therefore depend on third parties and may change without notice.

5. Connecting third-party accounts

To publish on your behalf, you connect social accounts to the platform through OAuth authorisation. You confirm that you own those accounts or have the owner's express permission to operate them.

Connecting an account also means accepting that platform's own terms. We may suspend integrations at any time to comply with those platforms' requirements, including Meta Platform Terms and the Google API Services User Data Policy.

You can disconnect any account at any time from the dashboard, which revokes our access to that account's data.

6. Plans, pricing and billing

Current plans, limits and prices are listed on the pricing page. Prices are displayed in the currency shown at checkout and may include taxes as required by applicable law.

Subscriptions are recurring and renew automatically at the end of each cycle (monthly, yearly or as contracted) until you cancel. Billing is handled by an external payment processor; we do not store full card details.

We may change prices with at least 30 days' notice sent to your registered email. The new price applies from the following cycle, and you may cancel before then at no extra cost.

• Failed payments: we retry the charge and may suspend access after the grace period communicated by email.
• AI credits and publishing limits are tied to the cycle and do not roll over unless the plan says otherwise.
• Trial periods, where offered, convert into a paid subscription at the end unless cancelled beforehand.

7. Cancellation and refunds

You can cancel your subscription at any time from the dashboard. Cancelling stops future renewals and access remains active until the end of the period already paid for.

Refund conditions, including the 7-day cooling-off period and the extended first-cycle guarantee, are set out in the Refund Policy, which forms part of these Terms.

8. Acceptable use

You are responsible for all content published through the platform and must comply with the Acceptable Use Policy, applicable law and the rules of each social network.

You may not use the platform for spam, artificial engagement, automation that breaches the terms of connected platforms, or content that is unlawful, discriminatory, misleading or infringes third-party rights.

9. Your content and intellectual property

You retain ownership of all content, brand assets and material you upload. You grant us a limited, non-exclusive, revocable licence to store, process, reformat and transmit that content solely to deliver the service you contracted.

The software, interface, brand and documentation of Prisma remain our property. These Terms transfer no intellectual property rights in the platform.

Content produced by artificial intelligence features is provided as a suggestion. You are responsible for reviewing, editing and validating it before publication, including accuracy, third-party rights and regulatory compliance.

10. Availability and support

We work to keep the platform continuously available, but the service is provided "as is". Interruptions may occur for scheduled maintenance, infrastructure incidents or third-party failures.

Support is provided through the channels shown in the dashboard and at socio@sociosai.com, in Portuguese, Spanish and English, on business days.

11. Suspension and termination

We may suspend or terminate access, with prior notice whenever possible, in case of breach of these Terms, non-payment, use that puts the platform at risk, or a legal requirement or requirement from a connected platform.

You may close your account at any time. After closure, your data is handled according to the Privacy Policy and the Data Deletion Instructions.

12. Limitation of liability

To the maximum extent permitted by applicable law, our total liability arising from use of the platform is limited to the amount actually paid by you in the 12 months preceding the event giving rise to the claim.

We are not liable for loss of profit, loss of opportunity, indirect damages, nor for the acts, omissions, policy changes or downtime of connected social networks.

Nothing in these Terms removes rights that the consumer law of your country treats as non-waivable.

13. Changes to these terms

We may update these Terms to reflect product, legal or connected-platform changes. Material changes are announced by email or through a dashboard notice at least 30 days in advance.

Continuing to use the platform after the new version takes effect means acceptance. If you disagree, you may cancel your subscription under the Refund Policy.

14. Governing law and jurisdiction

Before taking any legal action, we encourage you to contact us directly so we can try to resolve the matter, which is usually faster for both sides.

These Terms are governed by the laws of State of Florida, United States, and the courts of Orange County, Florida are elected to settle disputes, without prejudice to a consumer's right to sue in their own place of domicile where local law grants it.

For any contractual matter, write to socio@sociosai.com.